How long does it take to set up a new account?
In most cases, within the hour!
Between the hours of 8 a.m. and 10 p.m., we guarantee new accounts will be set up within 24 hours or less, provided there are no billing problems! In the unlikely event that account setup is delayed, we'll give you 50% off your first month's hosting fee!

Once your account is set up, you will be emailed all the account and login information that you will need to get started.

What is a Domain Name?

 A domain name (also known as a "domain") is a unique name that identifies places on the Internet. An example of a domain name is domain.com. Domains can be used as part of a website address (e.g., www.domain.com) or they can form part of an email address (e.g., support@domain.com). Domain names allow you to use descriptive words to better enable people to remember your website or email address!

How soon will my account be activated?

We know that you want to get started with your account right away, that is why we offer instant account activation. As soon as you signup, your account is activated and details are emailed to you within seconds. Other hosting companys cannot match our instant account activation!

Do you offer a money back guarantee?

We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 30 day, unconditional, money back guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price and setup fees. Signup with absolutely no risk!

Do your servers have battery backups and generators?

Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What is UsCanadahost uptime?

We don't just claim to run over 99.9% uptime, we guarantee it. If your server is not up 99.9% of the month, you will be refunded for any downtime that occured on a pro-rated basis. However, don't expect to ever invoke this guarantee, extended downtime is extremely rare.

Can I upgrade my plan at a later date?

We offer the flexibility of allowing clients to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your website, as it expands and or increases traffic.

Do I have to register my domain with you?

We offer domain registration, but you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose. We even provide movie demos on how to change your DNS with other registrars.

Can I use my own CGI and PHP scripts?

While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!

I already have a domain name, what do I do?

Since you already have a domain name, simply select "I already have a domain name" during the signup process. Then, you will simply change your domain's name servers with your current registrar, which is free and fully explained within your account activation email.