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Rest assured that Uscanadahost has
always and will always provide a
totally reliable and professional
service. Our confidence and 100%
commitment to this shows in our
outstanding Guarantees, please take
the time to read the following.
30 Day 100%
Money Back Guarantee
If you're not happy with our service
and you cancel your account within 30
days of the activation date, we will
refund your money. No questions asked.
We believe in our service and stand
behind it 100%.
Does not apply to Managed or
Dedicated Servers.
If your
account has been canceled by us due to
a breach of the terms of service or
policies, you will not be eligible for
a refund. Domain name registration is
non-refundable. 99.9% Uptime
Guarantee
Here at Uscanadahost we have maintained
a 99.99% uptime for years, so not only
are we entirely confident in our
servers, but we make the commitment to
you that we will meet or exceed our
99.9% Uptime Guarantee.
Our Guarantee to you:
If your site is ever down for over 60
concurrent minutes per month, We will
credit your account double the amount
of the server downtime, eg; if your
site experiences 1 1/2hrs downtime we
will credit your account to the amount
of 3 hours.
To request downtime credit, simply
contact accounts@Uscanadahost.com,
noting the time of the suspected
downtime, plus your account login,
domain, and any other relevant
information.
For the purposes of this guarantee,
"Downtime" means the server is
malfunctioning and not responding
properly to HTTP requests.
The following services are covered by
the 99.9% Uptime Guarantee:
- NETWORK - Our connections to the Internet
- HTTP - Apache Web Server (ie: your visible Website)
- POP3/SMTP - Email Services (not including Webmail)
- FTP - FTP Access to your website
The following are not included
in the 99.9% Uptime Guarantee:
Failures caused by custom design or
configurations.
Any service outages due to failure of
equipment not operated by Uscanadahost
Computer Services, including but not
limited to Internet failure or
congestion.
Customer oversights, eg; failing to
pay for domain name registration or
renewal fees.
Problems caused by the failure or
malfunction of the Microsoft FrontPage
Server Extensions.
Outages as a result of malfunctioning
applications installed by the customer
such as, CGI scripts installed by
customers or other programming/setup
not performed by Uscanadahost Computer
Services.
Sites that are disabled or removed for
non-payment or violations of systems
policies.
The webmail system, due to the
frequent updates and changes to the
webmail system, we do not guarantee
99.9% uptime for those systems
although they are typically available
100% of the time (Your POP3/SMTP -
Email Services are covered, meaning
there will be no disruption to your
email).
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